Shipping policy

Last updated: September 6, 2025

At Roman Cigars, we are committed to delivering your cigars safely, securely, and in perfect condition. We currently offer both local delivery and nationwide shipping within the United States.

🚚 Delivery Methods

We offer the following delivery options:

1. Local Delivery (Miami, FL area)

We offer personal delivery to eligible addresses within the Miami area. After placing your order, we will contact you to schedule a convenient delivery time.

  • ID verification is required upon delivery (21+ only)

  • A signature may be requested

  • Deliveries are made within 1–3 business days

2. Nationwide Shipping (U.S. only)

Orders outside of our local delivery zone are shipped via trusted carriers such as USPS, UPS, or FedEx.

  • Orders are typically processed within 1–2 business days

  • Delivery time varies by location: usually 3–7 business days

  • Tracking information will be provided by email once your order ships

  • Signature and ID verification may be required upon delivery

  • We do not ship to P.O. Boxes

  • ⚠️ Due to the nature of our products, we only ship to customers 21 years of age or older. You must confirm your age during checkout, and age verification may be required at delivery.

📦 Packaging & Handling

All cigars are handled with care and shipped in secure packaging to protect product quality. When necessary, we use humidity-safe materials to preserve freshness during transit.

❗Shipping Limitations

  • We currently only ship within the United States

  • We do not ship to Alaska, Hawaii, U.S. territories, or international addresses at this time

  • We do not ship to military APO/FPO addresses or P.O. Boxes

  • Delivery times may be affected by holidays, weather conditions, or courier delays

📬 Shipping Confirmation & Tracking

Once your order ships, you’ll receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for tracking to become active.

❗Lost, Delayed, or Damaged Packages

If your package is lost or arrives damaged, contact us within 48 hours of delivery. Please include your order number and photos if applicable. We will work with you and the shipping provider to investigate the issue.

Roman Cigars is not responsible for delays caused by the shipping carrier or incorrect addresses provided by the customer.

📞 Contact Us

If you have questions about your delivery or need help with tracking, feel free to contact us:

  • Email: romancigars24@gmail.com

  • Phone: +1 305 762 0840

  • Address: 15780 SW 148 Terrace, Miami, FL 33196

  • Licensed Tobacco Retailer: License #TOB2333904

  • Issued by the Florida Department of Business and Professional Regulation 

  • Billing name: Roman Cigars