Refund policy

Last updated: September 6, 2025

At Roman Cigars, we take pride in offering high-quality premium cigars and a professional customer experience. Due to the nature of our products and applicable regulations, all sales are final. We do not accept returns, exchanges, or general refund requests.

However, we will work with you if your order arrives damaged, incomplete, or incorrect.

📦 Damages and Issues

Please inspect your order upon reception and contact us within 48 hours if:

  • Your item is damaged

  • You received the wrong product

  • Items are missing from your shipment

To report a problem, email us at romancigars24@gmail.com with:

  • Your order number

  • A detailed description of the issue

  • Photos of the product and packaging, if applicable

We will assess the issue and respond within 2 business days. If your claim is approved, we may offer a:

  • Replacement

  • Partial credit

  • Exception-based refund, depending on the circumstances

Please note: refunds are not automatic and are only issued at our discretion in specific cases.

🚫 Non-Returnable Items

We do not accept returns for the following reasons:

  • Cigars and tobacco products are perishable, regulated, and require controlled storage.

  • Returned tobacco products cannot legally or safely be restocked or resold.

  • We do not accept returns on opened items, sale items, or gift cards.

🔁 Exchanges

We do not process direct exchanges. If you receive a damaged or incorrect item, please contact us as outlined above. Do not return any product unless specifically instructed to do so.

📬 Contact Us

If you have questions about your order or this policy, you can reach us at:

  • Email: romancigars24@gmail.com

  • Phone: +1 305 762 0840

  • Address: 15780 SW 148 Terrace, Miami, FL 33196

  • Licensed Tobacco Retailer: License #TOB2333904

  • Issued by the Florida Department of Business and Professional Regulation 

  • Billing name: Roman Cigars